F-Secure Mobile Anti-Virus database update (Database number
99, published on the 12.06.2006) may have caused slowness on
certain Symbian devices. The effect has been visible with older
devices equipped with slow processors.
Phones which might have experienced some slowness are: Series
60; Nokia 3230, 3650, 3660, 6260, 6600, 6670, 7610, 7650, N-Gage,
Panasonic X700, X800 and Siemens SX1, Nokia 9300 and 9500 Series
Communicators.
The phones which have F-Secure Mobile Anti-Virus solution have
been under protection all the time and there is no danger of
possible infections.
F-Secure apologises for any possible inconvenience caused by
this incident and has taken all possible precautions to prevent
this from happening in the future.
Customers subscribing to the continuous F-Secure Mobile
Anti-Virus service have already received an automatic push up-date
by an SMS that contains the fix for this.
The users who have not received an SMS update, please follow the
instructions below:
S60 instructions with screenshots
1. Open F-Secure Mobile Anti-Virus.
2. Go to the settings view (Options -
Settings).
3. Change scanning mode (Mode) from Real-time to
Manual.
4: Execute a manual update (Options - Update Anti-Virus).
5: After a successful update, go back to the settings view
(Options - Settings) and turn the scanning mode (Mode) from Manual
back to Real-time
S80 instructions with screenshots
1: Open F-Secure Mobile Security
2: Go to the settings view
3: Change Virus protection from Real-time scanning to
Manual.
4: Execute a manual update
5: Select connect
6: After a successful update, go back to the settings
view and turn the Virus protection from Manual back
to Real-time scanning.
F-Secure has set up a 24/7 English technical support hotline
for customer needing specific urgent support. Contact number is:
+44 20 7949 0353. Also the regular support is available in local
languages during local business hours:
http://support.f-secure.com/enu/home/contactus/support/numbers.shtml
Media inquiries:
Pirkka Palomäki, VP, Research & Development, +358 (0)40 700
1133
Jaana Sirkiä, Communications Manager, +358 400 303096
